In this article, we address common questions about visa-on-arrival, payment methods, and support channels, ensuring you have the information you need for a seamless experience.
The following questions are frequently asked and will be addressed.
How do I pay for a visa on arrival?
To pay for the applied services through Irembo, you can use one of the following methods:
Online payment channel
VISA Card
MasterCard
American Express
Mobile payment
MTN Mobile Money: dial *182*8*1*600772#, enter the payment code you received, and follow the instructions.
How do I confirm that my payment was successful?
After completing the payment process, you will receive a payment receipt
What types of visas are available on arrival, and what are the fees?
When arriving in Rwanda, you can choose from several visa options based on your travel purpose. Below are the available visa types and their respective fees:
V1 Holiday Visa (Single Entry): $50
V1 Holiday Visa (Multiple Entry): $70
V5 Conference Visa: $50
V8 Group Tourism Visa: $150
V11 East Africa Tourist Visa: $100
VT Transit Visa: $30
For more information, click here
How can I determine the validity of my visa?
You can check the validity of your visa upon receipt, as the expiration date will be clearly stated on the visa document/stamp.
How can I determine if the visa I applied for is renewable? What should I do?
To find out if your visa is renewable, please contact the Directorate General of Immigration and Emigration (DGIE) at visa@migration.gov.rw or pro@migration.gov.rw for further assistance.
I applied and paid for a visa, but upon arriving in Rwanda, I discovered that my country is visa-exempt and the visa is free. What should I do?
In this case, we advise you to scan a refund QR on the visa payment counter.
I paid for the visa, but the amount was deducted twice. How can I get a refund?
In this case, we advise you to scan a refund QR on the visa payment counter.
Who can I contact for additional support?
If you have a question, a suggestion, or need further assistance, please do one of the following:
WhatsApp: 0792222220
Email us: support@irembo.com
Facebook: Irembo
X (Twitter): @Irembosupport
Call: 9099
For feedback: visa.arrivalexperience@irembo.com
Support for Rwandan Diaspora:
Email us: supportdiaspora@irembo.com
Whatsapp: 0792222220
Call Center: +250788124700