The following are the most frequently asked questions about creating an IremboGov account and resetting your password: 

TABLE OF CONTENTS

• Create an account
  • Is it possible to create an IremboGov account using a passport?
  • Is it possible to have more than one IremboGov account?
  • Will I be able to access my IremboGov account even outside the country?
  • How do I know the phone numbers linked to my national ID?
  • In case I want to report my account issues, who should I contact?
• Reset a password
  • Can I reset/change my IremboGov password?
  • Are there special characters used while choosing a new password?
  • I lost my phone number registered on my IremboGov account. Can I still reset my password?
  • In case I want to report my account issues, who should I contact?

Create an account 

1. What do I need to create an account on IremboGov?

To create an IremboGov account, an email or phone number with a corresponding National ID or a consular card. Click here for step-by-step directions on how to create your account.

2. Is it possible to create an IremboGov account using a passport?

No, you can create an IremboGov account with an email or phone number with a corresponding National ID or a consular card.

3. Is it possible to have more than one IremboGov account?

No, you are eligible for one IremboGov account.

4. Will I be able to access my IremboGov account even outside the country?

Yes, you can access it as long as you have your credentials.

5. How do I know the phone numbers linked to my national ID?

Dial *125# and follow the instructions. 

6. In case I want to report my account issues, who should I contact?

Please send an email to support@irembo.com or call 9099 for assistance. 

Reset a password

1. Can I reset/change my IremboGov password?

Yes, you can change it by clicking on “Forgot password” or updating your personal information in your IremboGov account profile.

2. Are there special characters used while choosing a new password? 

Yes, your password must not be less than 8 characters and must include numbers, uppercase, lowercase, and special characters. 

3. I lost my phone number registered on my IremboGov account. Can I still reset my password?

No, the OTP is sent to the phone number registered on the account. You may be obliged to swap your SIM card. 

4. In case I want to report my account issues, who should I contact?

Please send an email to support@irembo.com or call 9099 for assistance.